Legal notice / Privacy notice

Legal notice




Serac Group
12 Route de Mamers, CS 70046
72402 La Ferté-Bernard
Cedex, France

Tel: + 33 (0)2 43 60 28 28
Fax: + 33 (0)2 43 60 28 47


Company name: Serac Group
Company in SAS form with capital of €1,454,700
Le Mans RCS (Trade and Companies Register) 697 250 173
SIRET 697 250 173 00013
APE number 6420 Z
VAT number FR 45 697 250 173

email: [email protected]


Publication Director: Ludovic Gatti

Photo credits: Serac, Arnaud Derouet (JM2), Alain de Baudus (Bleu Bengale), Karlt Desmoulins (Adhoc)


Design / Production:

8 rue Lavoisier
75008 Paris

Tel: +33 (0)1 43 12 67 00


Hosting :

RCS Roubaix-Tourcoing B 424 761 419
Registered office: 140 Quai du Sartel
59100 ROUBAIX – France


Respect for privacy and personal data:

Data is collected with the sole aim of establishing a business and professional relationship with customers. Personal data is retained by Serac for a reasonable period of time. If the person does not provide all the required information in the manner stipulated in the site forms (*Required fields), he will be unable to validate the form and so will not be able to enter into a relationship with Serac. The right of access and rectification provided for in article 34 et seq. of the aforementioned law may be exercised by post to: Serac – 12 rue de Mamers – 72400 La Ferté Bernard – FRANCE


Security notice:

In order to ensure its security and to guarantee access to all, this website uses software to monitor traffic on the site, to identify unauthorised attempts to connect or unauthorised changes to information, or any other activity which may cause harm. Any unauthorised attempts to upload or change information, with the aim of causing harm, and in general terms any attack on the availability and/or integrity of this site are strictly prohibited and will be punishable under the penal code. Article 323-1 of the penal code states that the action of fraudulently accessing or making use, either in all or in part, of an automated data processing system (such as an Internet site) is punishable by two years in prison and a fine of 30,000 Euros. Article 323-3 of the same code states that the act of fraudulently introducing information into an automated data processing system or of fraudulently deleting or modifying the data it contains is punishable by five years in prison and a fine of 75,000 Euros.



This website uses cookies. These files, which are stored on your computer for a period of 7 days, help us to give you easier access to the services we offer. In this context we wish to inform you that if you are using Internet Explorer 6 to visit this site we recommend that you update your browser to improve the experience of using the site. The cookies used by the site do not contain information which would make it possible to identify you personally and are intended for use by Serac only. You can block these “cookies” by selecting the appropriate configuration option for your browser; more details are available on the website.


Links to other sites

Serac provides links on its own website to third-party sites. Serac cannot be held liable for the content of these sites or the way in which they may be used.



Privacy policy


This privacy policy describes and gives you information about the way in which Serac Group uses and protects the information which you transmit to us, if any, when you use this site, which is accessed from the following URL:

Please note that this privacy policy may be amended or supplemented at any time by Serac Group, in particular to comply with any legislative, regulatory, jurisprudential or technological changes. In this event the date of the update will be clearly identified at the beginning of this policy. These modifications apply to the User as soon as they are published online. It is therefore important that the User should check this privacy policy and the policy on the use of cookies to be aware of any changes.



You can always visit the Serac Group website without disclosing any personal information about yourself. In any event you are in no way obliged to transmit this information to Serac Group.

However, if you decide not to, you may not be able to obtain certain information or services which you may have requested. For this reason, in some cases Serac Group may have to ask you to enter your last name, first name, email address, telephone number, company and occupation (hereinafter referred to as your “Personal Information”). By providing this information, you expressly agree that it can be processed by Serac Group, for the purposes indicated in point 2 below, as well as for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation adopted by the European Parliament on 14 April 2016, and the Loi Informatique et Libertés (French Data Protection Act) of 6 January 1978 as amended, Serac Group hereby informs you of the following:


1- Identity of the data controller

The data controller is Thierry ADAM company G2S, which has its registered office at 12 Route de Mamers, CS70046, 72402 La Ferté-Bernard – France.

Tel: + 33 (0)2 43 60 27 69


2- Purposes of the processing

Serac Group may process your Personal Information:

(a) for the purpose of providing you with the information or services which you have requested (such as: sending out the Newsletter, a commercial proposal, an application); and/or

(b) for the purpose of collecting information to help us to improve our Site, our products and services (including through the use of cookies); and/or

(c) for the purpose of contacting you about various events relating to Serac Group, including product updates and customer support.


3- Recipients

Serac Group is the only recipient of your Personal Information: This information, whether in individual or aggregate form, is never transmitted to a third party, notwithstanding the subcontractors which Serac Group uses (you will find more information about them in point 7 below). Neither Serac Group nor any of its subcontractors use the personal data of visitors and Users of its Site for marketing purposes.


4- Retention period

Your Personal Information is retained by Serac Group only for the period of time corresponding to the purpose for which the information is collected as indicated in 2 above and which in any case will not exceed 24 months.


5- Data protection and freedom of information

You have the following rights in relation to your Personal Information, which you can exercise by writing to us at the postal address mentioned in point 1 or by filling in the form opposite.


  • Right of access to and communication of data

You can have access to the Personal Information which relates to you.

However, because of the requirement for security and confidentiality in the processing of personal data which is incumbent upon Serac Group, we wish to advise you that your request will be processed on condition that you provide proof of your identity, for example by production of a scan of a valid identity document (if asked for by our dedicated electronic form) or a signed photocopy of your valid identity document (if asked for in writing).

Serac Group informs you that it will be entitled, where necessary, to refuse requests that are manifestly abusive (because of their number or their repetitive or systematic nature).

To help you with your task, particularly if you wish to exercise your right of access by means of a written request to the postal address mentioned in point 1, by clicking on the following link you will find a template letter drafted by the Commission Nationale de l’Informatique et des Libertés (the “CNIL”).


  • Right of rectification of your data

Under this right, the law allows you to request the rectification, updating, locking or deletion of the data relating to you if it is inaccurate, incorrect, incomplete or out of date.

To help you with your task, particularly if you wish to exercise, either on behalf of yourself or on behalf of a deceased relative, your right of access by means of a written request to the postal address mentioned in point 1, by clicking on the following link you will find a template letter drafted by the CNIL.


  • Right to object

This right can only be exercised in either of the two following situations:

  1. When the exercise of this right is based on legitimate grounds; or
  2. When the exercise of this right is intended to prevent the data collected from being used for commercial prospecting purposes.

To help you with your task, particularly if you wish to exercise your right to object by means of a written request to the postal address indicated in point 1, by clicking on the following link you will find a template letter drafted by the CNIL.



6- Timescales for replying

Serac Group undertakes to respond to your request for access, rectification or your right to object, or any other additional request for information, within a reasonable timescale which will not exceed 1 month from the date of receipt of your request.


7- Authorised service providers and transfers to a country outside the European Union

Serac Group informs you that it uses the services of its authorised service providers to facilitate the collection and processing of the data which you have communicated to us. These service providers may be located outside the European Union and have access to the data collected by means of the various forms available on the Site (with the exception of the form allowing you to exercise your data protection and freedom of information rights which is provided and used by Serac Group).

Serac Group has previously taken steps to satisfy itself of the implementation by its service providers of adequate guarantees and of their compliance with strict conditions relating to the confidentiality, use and protection of data. In particular, attention was focused on ensuring that there is a legal basis for any transfer of data to a non-EU country. In this regard, one of our service providers is subject to internal corporate rules (or “Binding Corporate Rules“) which were approved by the CNIL in 2016 while the others comply not only with Standard Contractual Clauses but also with the Privacy Shield.


8- Complaint to the relevant competent authority

If you believe that Serac Group is not complying with its obligations in relation to your Personal Information, you can make a complaint or an application to the relevant competent authority. In France, the relevant competent authority is the CNIL (French Data Protection Authority), to which you can send a complaint or a request electronically by clicking on the following link:



When you first log on to the Serac Group website, you will be notified by a banner at the bottom of your screen that information about your browsing may be stored in files called “cookies”. Our policy for the use of cookies allows you to better understand the measures that we take in relation to browsing on our website. In particular it gives you information about all cookies on our website, what their purpose is (part I) and advises you of the procedure to follow to configure them (part II).


1- General information about cookies on the Serac Group website

Serac Group, as publisher of this website, may create a cookie on the hard drive of your device (computer, tablet, mobile etc.) to ensure that you experience smooth and optimal browsing on our website.

“Cookies” are small text files of limited size which allow us to recognise your computer, tablet or mobile so that we can customise the services we offer you.

The information collected through the use of cookies does not in any way allow you to be personally identified. This information is used exclusively for our own needs in order to improve the interactivity and the performance of our website and to provide you with content specific to your interests. None of this information is communicated to third parties except when Serac Group has obtained your prior consent or when disclosure of this information is required by law, by order of a court or by any administrative or judicial authority with the authority to access it.

In order to provide you with more details about the information which cookies identify, you will find below a table listing the different types of cookies which may be used on the Serac Group website, their name, purpose and the period for which they are stored.


2- Configuring your cookie preferences

You can accept or decline the use of cookies at any time

When you first log on to the SOS GRPD website, a banner providing brief information about the storage of cookies and similar technology appears at the bottom of your screen. This banner informs you that by continuing your browsing on the SOS GRPD website (for example, by opening a new page or by clicking on various elements on the site), you are deemed to have agreed to the storage of cookies on your device. You are also deemed to have consented to the storage of cookies by clicking on the “X” icon to the right of the banner at the bottom of your screen.

Depending on the type of cookie involved, obtaining your consent to the storage and reading of cookies on your device may be required.


Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l’Informatique et des Libertés (CNIL) – French Data Protection Authority, certain cookies are exempt from requiring your prior consent to the extent that they are strictly necessary for the operation of the website or are used solely for the purpose of enabling or facilitating electronic communication. These include session ID cookies, authentication cookies, load-balancing session cookies as well as cookies for customisation of your interface. These cookies are fully subject to this policy insofar as they are issued and managed by SOS GRPD.


Cookies requiring your prior consent

This requirement applies to third-party cookies that are classed as “persistent” because they remain on your device until they are deleted or until their expiration date.

Because such cookies are issued by third parties, their use and placement are subject to their own privacy policies, for which you will find a link below. These types of cookie include audience measurement cookies (including PIWIK), advertising cookies (which SOS GRPD does not use) and social network sharing cookies (including Facebook, YouTube, Twitter and LinkedIn).

Audience measurement cookies provide statistics about the number of visits and the utilisation of various elements on the website (such as the content/pages you have visited). This data contributes to improving the ergonomics of the SOS GRPD website. An audience measurement tool is used on this website:

PIWIK whose privacy policy is available (only in English) from the following link:


Social network sharing cookies are issued and managed by the publisher of the relevant social network. Subject to your consent, these cookies allow you to easily share some of the content published on the SOS GRPD website, including via an application sharing “button” depending on the social network concerned. Four types of social network sharing cookies are present on the SOS GRPD website:

Facebook, whose cookie policy can be viewed by clicking on the following link:

LinkedIn, whose cookie policy can be viewed by clicking on the following link:

Twitter, whose options relating to the control or restriction of the use of cookies and the policy for the use of cookies can be viewed at:

YouTube, where you can find any help you need to delete cookies used with the Google Chrome browser by clicking on the following link: the full cookie policy at the following link:


There are various tools available to you for configuring cookies

By default most Internet browsers are configured to allow cookies to be stored. Your browser gives you the option of modifying these standard settings so that all cookies are systematically rejected or only some of the cookies are accepted or rejected depending on their source.

NOTE: We would draw your attention to the fact that not allowing cookies to be stored on your device is nonetheless likely to alter your user experience as well as your access to certain services or features on this website. As applicable, SOS GRPD declines all liability for any consequences relating to any deterioration in your browsing experience occurring because of your decision to reject, delete or block cookies that are necessary for the operation of the site. These consequences shall not constitute loss and you cannot claim any compensation in this regard.

Your browser also allows you to delete any existing cookies on your device or to notify you when new cookies may be placed on your device. These settings do not affect your browsing but you will lose any of the benefits of the cookies.

Please see below for the many tools available to you which enable you to configure cookies on your device.


Configuration of your Internet browser

Each Internet browser has its own cookie management settings. To find out how to implement your preferences in relation to cookies you will find below the links to the assistance you need to access your browser’s menu provided for this purpose:



Internet Explorer



For more information on tools for managing cookies, you can consult the website of the CNIL:


Configuration of the tarteaucitron tool

Deactivation of cookies can also be done directly via the tarteaucitron tool set up on the SOS RGPD website. This interactive tool allows you to manage your cookies via a banner available at the bottom right of the page being viewed (“Services management” button) and lists all of the active cookies. To deactivate a cookie, simply click on the “x” next to the service offered. If all of the cookies are disabled, the banner relating to obtaining the user’s consent will reappear when the page is refreshed.

If you have any queries or would like additional information about this cookie policy, please contact us by using our form.